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Yahoo! Troubles

Hi, luvs!

Apparently Yahoo!Mail is undergoing some kind of malware attack? I haven't been able to get into my Yahoo!Mail since the 10th. If you need to get in touch with me, you can use Livejournal, but if it goes on much longer, I'll be switching to another addy.

Anyway, I can't get into Yahoo!Groups, either, so I can't approve a message that's been waiting since the 10th over on DMOB. Computers!


( 14 comments — Leave a comment )
(Deleted comment)
Jan. 13th, 2014 10:06 pm (UTC)
Those stupid upgrades! Get this: on my old, out-of-date browser, I can use Yahoo! Mail to some degree. On my new, shiny browser, it doesn't load because of all the bells-and-whistles.
Jan. 13th, 2014 06:41 pm (UTC)
I was having problems yesterday, but cleared my browser cache and system and then it opened just fine.

I'd suggest clearing the cache - I suspect there might be something conflicting from past mail loads. It does mean you'll have to re-log into everything, but that's never a bad idea to do periodically anyhow.
Jan. 13th, 2014 10:09 pm (UTC)
Hmm, that's weird. I checked Help to see how to do it but the topic doesn't come up. Is History the same as Cache?
Jan. 13th, 2014 11:16 pm (UTC)
Which browser are you using? I usually just Google how to do it every time I need to, because I always forget. I can help you through it though, if you need it.
Jan. 13th, 2014 11:19 pm (UTC)
I'm using IE, a very old version, but before this attack I was able to use Yahoo! Mail. With dial-up it takes too long to load in my Chrome browser.
Jan. 14th, 2014 03:03 am (UTC)
Yes. :)

"Cache" is everything that's kept in the browser memory. That includes cookies, passwords, history, etc. It's a good idea to clear it out every few months anyhow as it tends to get rather cluttered and slow things down in general.

For most IE browsers:


In your Internet Explorer Browser:
- Go up to 'Tools'
- Select 'Internet Options'
- on the first tab 'General', the second section down is "Browsing History"
- click 'delete' on 'Browsing History'

A new screen will pop up. On it, you want to select each of the delete areas to completely clear the cache. That will include:
- temporary internet files
- cookies
- forms
- passwords
- history

- After each one, say 'yes' to "are you sure"
(Or select 'clear all' if your computer allows you to do so)

- After they are all cleared, click 'close' for that window
(you have to close this window first!)

- Then select 'OK' at the bottom of the first 'Internet Options' window to close it

Close your IE Browser. (All windows of it must be fully closed.)

Then turn it back on and try again.

Jan. 14th, 2014 03:05 am (UTC)
If you haven't cleared it for awhile, it might take awhile to run. Be patient. ^^
Jan. 14th, 2014 05:11 pm (UTC)
Thanks, Talli! I tried it but I'm still having the same problems. I'll try it again. I would guess that patience is the key. :)

Edited at 2014-01-14 05:16 pm (UTC)
Jan. 14th, 2014 09:33 pm (UTC)
That sucks. Sounds like it might actually be yahoo, then. Wonder if it's possible to contact them... can you get into the base yahoo.com ?
Jan. 15th, 2014 06:08 pm (UTC)
I can get into Yahoo.com. I may send them a message. They'll probably just say upgrade my browser, LOL! Easier said than done when you've got dial-up. It takes HOURS to download something.
Jan. 15th, 2014 08:28 pm (UTC)
Yahoo might be able to revert your mail system to an older style that doesn't require the updated browsers.

I don't know about nowadays, but once upon a time when everybody had dial-up, browsers would send disks of their programs to people who asked for them. Snail mail. It'd be CDs nowadays... Wouldn't hurt to ask IE, Safari, and Firefox if they could do that (might as well go for more than one if you're asking).

Or maybe you could take your computer into a store and ask them to upgrade everything for you? (if you're taking it in somewhere, might as well get it all!) Don't know how much they'd charge, but I'm sure there's some techs that would do it for you. The charge might be a problem, though.
Jan. 15th, 2014 11:49 pm (UTC)
Yeah, I can't afford any maintenance fees right now. I'll muddle through like always! It's just annoying that my old browser was able to access Yahoo! Mail with no problem better than my new browser and since the attack it can't. I did all the cache clearing stuff and it's still no go. I would dearly love someday to have a problem that is easily fixed!

Maybe I'll pick out a block of time and download another browser. Maybe try Firefox or Safari this time. :)
Jan. 13th, 2014 11:26 pm (UTC)
I would either Google the version you have and how to clear the cache, or go to Tools > Internet options, and then find anything that says cookies, website data/files, and/or temporary internet files. Like Tallihensia said, you'll have to retype your log-in information onto sites, but oh well.
Jan. 14th, 2014 05:19 pm (UTC)
Thanks, my friend! All good advice. :)
( 14 comments — Leave a comment )


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